Refund policy

At RAMENGLOW, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a 30-day return policy to ensure your confidence in shopping with us. Please take a moment to review our return guidelines below:

Eligibility for Returns:

  • You may return eligible products within 30 days from the date you received them.
  • To be eligible for a return, items must be in their original condition, unused, and in the original packaging.

Non-Returnable Items: The following items are not eligible for return:

  • Products that have been used, washed, or damaged by the customer.
  • Items without their original packaging or with damaged packaging.
  • Personalized or customized items unless they are defective or damaged upon arrival.

Return Process: To initiate a return, please follow these steps:

  1. Contact our customer support team at support@ramenglow.com to request a return authorization.
  2. Provide your order number and details of the item(s) you wish to return.
  3. Our customer support team will guide you through the return process, including providing you with a return shipping address.
  4. Package the item(s) securely, including all original packaging, and ship them back to us within 30 days from the date you received them. We recommend using a trackable shipping method.
  5. Once we receive the returned item(s) and verify their eligibility, we will process your refund or exchange as per your preference.

Refunds and Processing Time:

  • Refunds will be issued to the original payment method used during the purchase.
  • Please allow up to 10 for your return to be processed once it has been received by our team.
  • Shipping costs (if applicable) are non-refundable, and return shipping fees are the responsibility of the customer unless the return is due to a mistake on our part.

Exchanges: If you wish to exchange an item, please follow the same return process as outlined above. Once we receive your returned item and confirm its eligibility, we will process the exchange and ship the replacement item to you.

Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at support@ramenglow.com. We will guide you through the process of returning the item for a replacement or refund, and we will cover the return shipping costs.

Contact Us: If you have any questions or need further assistance with our return policy, please don't hesitate to contact our customer support team at support@ramenglow.com. We're here to help!

RAMENGLOW reserves the right to update or modify this return policy at any time without prior notice. Please review our return policy whenever you make a purchase to ensure you are familiar with our current guidelines.